̲

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..

ERP-: IJ Ѳ ϲ Ҳ ˲, ̲, Ͳ ͲȔ ........................................................................................................................

9

.

Ͳ Ͳ ˲ Ͳ IJҲ ϲȪ .....................................................................................................................................

11

..

ֲ ..................................................................................................................

14

.

Բ ˲ Dz .................................................

16

..

Ͳ ˲ ˲Ͳ ϲȪ ......................................................

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..

ֲͲ ̲ ..................................................................................................

22

..

Ͳ Ͳֲ ֲ ..............................................

24

. .

Ͳ ֲ ϲȪ ....................................

27

ʲ . .

˲ ̲ ֲ ϲȪ ........

29

..

31

..

² ʲ IJҲ ֲ-̲ί ˲ Ͳ ....................................................................................................

32

..

ʔ ...

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˲ . .

˲, ˲ ϲȪ ...........................................................................

35

˲ . .

ֲͲ ˲ .....................................................................................

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˳ ..

.................................

41

..

˲ ϲȪ² ................................................

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̲ ..

.................

44

² . .

Ͳ ˲ в .................................................

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˲ ..

, Ͳ ֲ ˲ .........................................................................................

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˲ ..

Ҳ ISO в 9000 Ͳ ...................................................................................................................................................................

52

..

ֲ ϲȪ ² ֲ̲ .........................................................................................................................................................................

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..

˲ Ͳ ..............................

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..

.......................

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..

Ͳ ֲ ....................................................................................................................

60

..

² ˲ ʲ .....................................................................................................

63

..

òί ˲ ˲ ϲȪ ......................

65


   

..

Ҳ ² ϲȪ

69

..

.............................................................................................................................................................................

71

..

ò ˲ IJͲ ϲȪ ί вֲ ....................................................................................................................................

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.

.............................................................................................................

75

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² Ҳ IJ˲ ............................................................

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˲Ͳ ..

ֲ ˲ί ֲ Ͳ .........................................

78

..

79

.

˲ Ͳ ....................................................

81

.., ..

² ˲ ̲ ..............

83

..

..................................................................................................................................................................

85

. ., ˲ . .

² Ͳֲ ٲ IJ ....................................................

87

..

˲ ֲ ̲ ..............................................................................................................................................................................

88

̲Ͳ ..

Ͳ ֲ̲ .......................................................................................

89

..

ֲ ײ Ͳ ..........................................................................

91

..

.......................................

92

..

................................................................

95

. .

ί Dz ...................................................................

96

..

² -ֲί IJҲ ̲ ֲ ˲» .....................................................................................................................

98

..

Ҳ ί ò ϲȪ ..................................

100

.., ʲ ..

˲ֲ ί ò ..............................................

102

ϲ ..

в ֲ ²ֲ ί IJҲ Ͳ ֲ ϲȪ ......................................................................................

104

..

˲ ί ֲ ..............................

107

ʲ ..

² ϲ ˲ί ֲ ʲ

109

.

² ϲ Բ Ͳ .................

112

..

ò ˲ Ͳ ϲȪ ί вֲ ....................................................................................................................................

114

ֲ ..

Ҳ ò ϲȪ IJί Dz ........................................................................................................................................

117

..

в ί ̲ ............................................................

119

..

Ͳ ˲ .............................................................................

121

Գ-

   

..

Ͳ: ...................................

123

˲ ..

ֲ ² ʲ: ...........................................................................................................................................................................

126

..

ϲȪ .........................................

128

в . .

ֲ̲ Բ ʲ ......................................................

131

..

ֲ ̲ ...................................

132

.

Ҳ Ͳ ..................................................................................................

134

..

: ’ ....................................................................................................................................................................

136

..

Ͳ: ղͲ ...........................

138

˲ ..

ϲȪ Բί .......................

141

..

Ͳ ...................................................................................................................................................................................

142

..

Բ Ͳֲ ֲί .......................................................................................................................................................

146

..

ʲ . ̲ Ͳ ̲ ............................

148

..

ֲ в Ͳ ....................................

150

..

Ͳ Ѳ ϲȪ .......................................................................................................................................................................

154

..

ϲ Բ ̲ ...............

156

..

˲ Բ ̲ ......................................................................................................................................................

158

² ..

˲ ί ϲ ϲȪ .......................................

159

..

² ί Ҳ .......................................................

161

˲ ..

Ͳ Բ-ί ϲ Ͳ ..........................................................................................................................................................

164

. .

ϲ Ҳ .......................................................................

166

..

: .....................................................................................

168

..

˲ ʲ ......................................................

170

..

ֲ Բί Ҳ ϲȪ ...................................................................................

173

..

˲ ֲ ......................................

174

..

̲Ͳ ²: .................................................................................

176

..

Գ .....................................................................................

177

. .

̲ .......................................

178

-

   

..

IJ Բί ҲҲ ϲȪ ......................................................................................................................................................

181

. .

ֲ, ֲ ϲ ..........................

182

.., ..

Ҳ ϲȪί IJҲ

184

˲ ..

Ͳ ..............................................................................................................................................................................

185

˪ ..

ֲ ϲȪ ..................................................................

188

..

ֲ-ֲί IJҲ ϲȪ ..............................................................................................................................................................................

190

.., ..

ֲ IJͲ в ̲ ..............................

192

. .

.............................................................................

195

..

ϲȪ Ͳ ò ..........

197

..

ֲ ˲ ϲȪ .....................................................................................................

201

..

ֲ ˲ ˲ Ҳ ֲ ϲȪ ...................................

205

.

- » ...................................................................................................................

203

ֲ ..

Ͳ ϲ IJ ϲȪ .........................................................................................................................

207

..

ϲȪ ...............................................................................................................................................................

208

Ϫ ..

ϲ Ͳ .........................................................................................

211

˲ .., .., ..

Ͳ ֲ Ͳ ................................................................................................................................................................

213

..

ί Ҳ ̲ί Ѳ ϲȪ ..................................................................................................

215

..

̲ Ͳ ϲȪ (Ͳֲ) ..................................

217

. .

˲ ֲ ˲ ̲ .....

219

..

˲ ̲ ֲ-̲ ...........................................................................................................................................................................

222

.

˲ ϲȪ² ...........................................

225

.

ϲȪ Ļ ֲ̲ ֲ IJҲ .........................................................................................

226

..

Գ .....................................................................................

229